24/7 Customer Support
Learn more about customer support and why it's hard to discover an website hosting provider that offers top-class support.
The availability of the customer and tech support that a cloud hosting company offers can tell you a lot for the services that they provide too. In the event that you are allowed to use just emails and / or tickets, you have most likely discovered a reseller not the website hosting provider. If this is the case, you may have to wait for a few days to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to get hold of the true website hosting company for further assistance. If the provider provides you with several options for communication with fast response time available at any moment, they're almost certainly the top provider, not only a reseller. Therefore you will enjoy timely assistance and top quality support as they'll have immediate access to the servers where your account is. Regardless of the issue - sales or technical, it is always much better to be able to get in touch with your hosting company directly through your preferred method of communication.
24/7 Customer Support in Cloud Hosting
We provide 24/7 billing, customer and technical support for all of our Linux cloud hosting packages
. Even if you aren't our customer yet and you have some questions, we will help you right away and give you the necessary information, to give you a choice to make an informed decision when you purchase a new web hosting account. We're available at any moment, including holidays and weekends, and we offer numerous means of communication to get in touch with us - live chat, phone, email messages and support tickets. For your benefit, we now have several telephone numbers all over the world, thus you're able to call the one which is closer to you. The maximum response time for your emails and your tickets is one hour. The typical response time is no more than 15-20 min, so you can forget about waiting for several days to receive assistance for any task or issue, regardless of its difficulty.