In case you’ve bought a hosting plan and you have some inquiries connected with a concrete feature/function, or in case you’ve encountered a certain challenge and you require assistance, you should be able to contact the respective support team. All web hosts deploy a ticketing system regardless of whether they provide other means of contacting them apart from it or not, since the fastest way to deal with a problem most often is to post a ticket. This form of communication renders the replies exchanged by both parties easy to track and enables the customer service staff members to escalate the case in the event that, for example, a sysadmin should interfere. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you will need to use no less than two separate accounts to contact the support staff and to actually manage the hosting space. Constantly logging in and out of different accounts can sometimes be a drag, not to mention the fact that it requires lots of time for the vast majority of web hosting companies to answer the ticket requests themselves.