In case you’ve bought a hosting plan and you have some inquiries connected with a concrete feature/function, or in case you’ve encountered a certain challenge and you require assistance, you should be able to contact the respective support team. All web hosts deploy a ticketing system regardless of whether they provide other means of contacting them apart from it or not, since the fastest way to deal with a problem most often is to post a ticket. This form of communication renders the replies exchanged by both parties easy to track and enables the customer service staff members to escalate the case in the event that, for example, a sysadmin should interfere. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you will need to use no less than two separate accounts to contact the support staff and to actually manage the hosting space. Constantly logging in and out of different accounts can sometimes be a drag, not to mention the fact that it requires lots of time for the vast majority of web hosting companies to answer the ticket requests themselves.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you won’t ever have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket whilst browsing your website files or tweaking different settings. The ticketing system is being monitored 24-7 by our customer care team members and the ticket response time is no more than one hour, but it rarely takes more than 20 minutes to obtain assistance. In stark contrast to some other companies, we do not charge extra for using the ticketing system, so you can contact us as often as you need and ask for info concerning any billing or technical problem. Furthermore, you can see a selection of help articles, which will help you handle the most commonly confronted challenges yourself.