A live chat is one of the many ways of communication provided by some hosting companies as part of their support service. Depending on the company, the chat can be used for billing, pre-sales and/or technical support. This method of contact is quicker in comparison to a support ticket and it makes it much more unlikely to misunderstand or misspell something as compared to a call with a representative. What's more, when the issue that you have needs some time to be investigated and resolved, you can do something else meanwhile instead of just waiting, as you'd have to do if you call. You can also take advantage of a live chat assistance service totally free provided that you have world wide web access even if your hosting provider is located in another country and they don't have a local phone number that you can call.
Live Chat Support in Cloud Hosting
Together with the telephone and ticket support, we supply live chat support as well. You'll be able to contact us every single day, which includes weekends and holidays, and we can give you more info about the Linux cloud hosting packages
that we supply if you are not among our customers yet, or about basic and billing questions if you already have a user profile. Although for entirely tech matters you'll have to open a ticket to our technical support team, because such issues will need more time to be dealt with, you may still contact us through our live chat for some tech details. To give you an example, we're able to help you set up an e-mail address in your e-mail client or troubleshoot various issues, saving you a lot of time. Even if our phone lines are already off for the day, you'll be able to speak with a live person.