One-Hour Response Guarantee
Learn a lot more about the 1-hour response time guarantee and exactly how you, as a customer, can benefit from it.
If you ever have any queries regarding your web hosting account or if you face a problem with your websites, you’ll need to get in touch with the hosting company’s technical support team. It may not make any difference how soon they’ll answer when you have an inquiry of a general nature, but a problem such as an ill-applied software app update, for example, may lead to your website becoming broken or invisible on the web. And the longer you wait for the support team to assist you, the longer the site will be inoperative. In case you offer services or goods online, any outage will affect your website in a destructive way and you can lose current or prospective customers. A lot of hosting providers, particularly resellers, respond to e-mails and support tickets within 24 hours, but in the Internet era that’s way too long, since clients will scarcely ever come back to a website that’s not working correctly for long intervals.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting
from our company, you can forget about waiting for hours and hours, or even all day, to receive a reply to an e-mail or a ticket. No matter when you touch base with us, we will lend you a helping hand within maximum 1 hour with any pre-sales and technical questions you may have. The fact is, our real response time hardly ever surpasses 20 to 30 minutes. As we are at your service 365 days a year, you’ll always receive support in a timely manner and we know precisely how crucial this is in the electronic age. Soon after you contact us, we’ll respond to your enquiries. If you run into any technical challenge, we will handle it on your behalf, or we will provide you with all the needed information if there is something that you have to do yourself.