Technical Support Channels
A One–Hour Support Ticket Response Guarantee
All your support requests will be attended to within maximum 60 min after the ticket or email was submitted. If your case calls for additional assistance from a sysadmin, we will forward the support ticket or the e–mail to the person in charge, in a timely manner and we will leave a note to let you know that more time will be needed for arriving at a solution. If you make use of our Administration Services package, all of the server management tasks included there will be performed whenever you wish.
A First–Class Support Service
We’ll be available to you 24/7/365 to answer any queries that you may have regarding our Website Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. If you also need assistance tackling server administration procedures, you can take a look at our Administration Services package, which includes data backup hard disk drive space, OS updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting services
An Intuitive Help Area
Each Linux dedicated servers hosting package comes with our free–of–charge Website Control Panel, which offers a circumstantial knowledgebase plus a group of instructional video tutorials. Whenever you require assistance while working with the Website Control Panel, just push the Videos or Help buttons located in the top right corner.