A 99.9% Server Uptime
We have set up our cloud hosting system using stable hardware components and significantly tweaked software. Our sysadmins have installed a customized version of Security–Enhanced Linux on all our physical machines to guarantee the highest level of protection and dependability. We’ve set up several anti–DoS mechanisms combined with powerful firewall software to make sure our internal network is impregnable and secure.
All our Linux cloud hosting packages packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you pick, the uptime guarantee remains unchanged.
A 99.9% Network Uptime
Apart from our cloud hosting system, we have also set up our own internal network in all our datacenters. Everything is based on premium–quality hardware elements provided by Juniper. Also, on each single router, we’ve placed a firewall with a sophisticated set of rules so as to sieve all shady requests.
In this way, in all our datacenters – in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter and in our Australian datacenter, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done our best to lessen all possible risks with our cloud hosting plans and regardless of the fact that our company provides outstanding customer support, there are occasions when the client simply isn’t satisfied with what we offer. Or he needs to switch to a more powerful hosting service, like a virtual private server or even a dedicated hosting server.
That is why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not fully pleased, we will give you a full refund.
24/7 Technical Support
We have punctiliously chosen each single member of our 24x7 support team to make sure that we can offer the best support that you can get. Each one of our techs has many years of experience working with web hosting accounts behind his back, so they know what they are doing. Besides, they are at your disposal 24x7 – you can call them at any moment and they’ll respond to you as fast as possible.
Their average response time is below 20 minutes, whereas with other hosting companies you are forced to wait around for days. Moreover, we offer you a 1–hour response time guarantee. Irrespective of what happens, your queries will be replied to within 60 minutes.